Return & Refund Policy
Return & Refund Policy
Your satisfaction is important to us. We want every yagozao™ customer to enjoy a smooth and confident shopping experience.
Company Information
Website: yagozao.com
Brand Name: yagozao™
Email: service@yagozao.com
Company Name: Dongguan Yinglei Technology Co., Ltd.
Legal Representative: Hong Chunmei
Address: Room 206, No. 267 Wenzhou Road, Dongcheng Subdistrict, Dongguan City, Guangdong Province, China
Unified Social Credit Code: 91441900MAKC4M1P7B
Customer Support Phone: +86 17304024538
Customer Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)
About Our Return Policy
At yagozao™, we carefully select tea lifestyle products designed to bring beauty, comfort, and intention into everyday moments.
If your purchase does not meet your expectations, we provide a clear return and refund process to help resolve your concern.
1. Return Eligibility
Products may be eligible for return within 30 days after receiving the product when the following conditions are met:
- The item remains unused and in original condition.
- The product includes original packaging and accessories.
- The return request is submitted within 30 days after delivery.
- Order information or proof of purchase is provided.
2. Return Request
Before returning any product, customers must contact our support team for approval and return instructions.
Unauthorized returns may not be accepted.
3. Product Condition Requirements
Returned items should meet the following requirements:
- No signs of use or damage.
- Original packaging included.
- All accessories included.
- Product remains in resalable condition.
4. Damaged Or Incorrect Items
If your order arrives damaged, defective, or different from the item purchased, please contact us as soon as possible.
- Order number.
- Photos showing the issue.
- Description of the problem.
5. Return Process
- Contact yagozao™ customer support.
- Provide order details.
- Receive return instructions.
- Send the approved return package.
- Wait for inspection confirmation.
6. Refund Process
After the returned item has been received and inspected, we will confirm the refund status.
Approved refunds will be issued through the original payment method used during checkout.
7. Refund Timing
Once approved, refunds are usually processed within 5–10 business days depending on your payment provider or financial institution.
Please allow additional processing time after approval.
8. Non-Refundable Situations
- Items damaged through improper use.
- Products returned without original condition.
- Requests submitted outside the 30-day return period.
- Items missing original packaging or accessories.
9. Contact Support
If you have any questions regarding returns or refunds, our customer support team will be happy to assist you.
Need Assistance? 🍵
Our team is committed to providing thoughtful support and helping you complete your return or refund request smoothly.